FAQ's

  • HOW DO I PLACE AN ORDER?

Placing an order on our website is very easy and straightforward. Select the product you want to purchase, you can adjust the quantity needed. Once you have set the quantity, just hit add to cart and the product will be added to you cart. You can add multiple products to your cart before initiating the checkout process. Once you are done with selecting your products, you can proceed to checkout by click the short cart icon on the top right hand side. Just fill in the information on the checkout page and place your order. As soon as we receive your order, you will receive an email from us.


  • HOW CAN I PAY YOU VIA CREDIT CARD?

All payments are securely handled by PayPal payment gateway. You can pay via PayPal account or by using your credit/debit cards.

 

  • DO YOU SHIP TO INTERNATIONAL ADDRESSES?

No we do not ship to International Destination.

 

  • WHAT IS MY ORDER STATUS, CAN I TRACK MY ORDER?

After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging in to My Account and clicking Order History.

 

  • WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

If something is missing in your order, please contact us immediately at support@fitnesskeep.com

 

  • WHAT IS YOUR PRIVACY POLICY?

Your privacy is very important to us. We assure you that, in accordance with our Privacy Policy fitnesseep.com, will not distribute our customer list to third parties.

 

  • WHAT IS YOUR SHIPPING POLICY?

We ship via United Parcel Service (UPS), USPS and FedEx. Shipping carrier may vary with the destination and weight of the package shipped. To know more about Fitness Keep Shipping Policy Click Here.

 

  • WHAT IS YOUR REFUND POLICY?

No returns will be accepted beyond 15 days of invoice date. If you are not entirely satisfied with your purchase, we’re here to help. To know more about Fitness Keep Return Policy Click Here.

 

  • HOW DO I CANCEL AN ORDER?

You may cancel your order within 2-4 hours of shopping cart checkout time. If you cancel your order after 4 hours, we may not be able to cancel your order. Please Email us at support@fitnesskeep.com to cancel your Order within 4 hours of order placement in our site.